Refund policy

At Luxiq Fashion, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns & Exchanges

  • Request a return or exchange within 7 days of receiving your order.
  • Items must be unused, unworn, unwashed, and in original packaging with all tags attached.
  • Non-returnable: sale/discounted items, personalized abayas, and hygiene-sensitive items (scarves, innerwear, jewellery, accessories).

Refunds & Credits

  • Online card payments are refunded to the original payment method.
  • COD orders: refunded as store credit to your Luxiq account.
  • Orders paid with store credit: the used credit will be added back to your Luxiq account once the return is approved.
  • Note: Any delays in crediting the cardholder’s account are beyond our control and are handled by the issuing bank.
  • Store credit validity: 1 year from the date of issue.
  • Shipping & handling fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, email contact@luxiqfashion.com within 48 hours of delivery with clear photos. We’ll arrange a replacement or refund at no extra cost.

How to Start a Return

  1. Submit a request via our website or email support@luxiqfashion.com within 7 days of delivery.
  2. Wait for approval and follow the return shipping instructions provided.
  3. Send items back using a trackable courier.
  4. After inspection, we’ll process your refund/credit within 5–7 business days.

Policy Updates

Luxiqfashion.com may modify this Return & Exchange Policy or the User Agreement at any time without prior notice. Continuing to use our services means you accept the updated terms. Management decisions are final.

Contact Us

📧 contact@luxiqfashion.com
💬 WhatsApp +971 55 902 1658
Monday – Friday, 10:00 AM – 6:00 PM (GST)